Frequently asked questions

It is a mobile adventure that turns a walk around the city into an engaging game for the whole family with children: a carefully planned route through landmark yet non-touristy places, an interactive story with the characters Una and Arkebot, mini-games, riddles and an audio guide, plus a real gift at the end of the route.

Both! It is a guided tour turned into a story-driven game with missions, characters and tasks.

Usually 1.5–2 hours, but you can go at your own pace. You can pause the tour and continue later — even the next day.

There is a recommended route, but you are free to explore the city at your own pace.

Yes! At the end of every tour there is a real gift for the little Hero.

You can simply skip it and carry on.

It is an adventure for the whole family — parents are part of the team, not chaperones.

Yes, the route is family-friendly and includes stops for a rest.

There is both narration and visual material — it suits any age.

Both: a fun story built on real historical facts — useful for school as well.

No, you can start at any time — the tour is completely flexible.

Yes, you can pause and continue later — your progress is saved.

Perfect for children aged 7–12, but the whole family enjoys it. It is designed for ages 7–14, and teenagers like it too.

Yes, the game encourages teamwork — everyone has their own role.

Everything starts straight away, with no long introductions; the tone is playful rather than “schoolish”; the tasks are short and visual, and the child is the main character. If they do not enjoy it, you can pause, skip or start over.

Great! This is not a school lesson — history comes through adventure and action.

From €29 for the whole family — the price depends on the tour.

A one-off purchase — no subscription. A single payment covers the whole family; there is no need to pay per child.

Yes, a trial version is available in the app.

Yes. A refund is possible within 14 days of purchase for tours that have not been started — write to brand@looksart.eu and we will help you arrange it.

Go to the “My tours” section and tap “Add tour code”.

Share the invitation link from the tour details page.

Make sure you are signed in to the same account you used for the purchase.

Cross-platform purchases are not supported yet: the tour is available where it was bought.

Check that the code is entered correctly or write to support — we will help unlock it.

Yes, download the app and the tour before you set off.

Make sure your phone is charged and GPS is on — the route is guided by your location.

Yes, progress is saved to your account automatically.

Yes, once downloaded it works without an internet connection. The internet is only needed to download the tour and sync your results.

Yes, on both platforms. Tablets are supported too.

Very little — roughly like a short video.

Progress is saved automatically — you will pick up from the same place later.

Completely safe — no ads and nothing intrusive.

Right now the tours are available in Rome — by the Colosseum and around the main landmarks: Piazza Venezia, the Roman Forum, Trajan’s Market, the Capitoline Hill, the Theatre of Marcellus, the Jewish Quarter, Largo Argentina and the Pantheon. New cities and adventures are coming soon.

In English, Italian, French, Spanish and Russian — with more to come.

Yes — the game comes with voice narration.

Most tours take place outdoors, but there are stops and suggestions for indoor spaces.

Write to us through the form on the “Partners” page — we will explain the terms and prepare the materials.

Co-branding and white label: a tour under your own brand for hotels, agencies and tour operators.